2016 Research & Development department of the Polylog Consulting Group provided support of the automated information system for the provision of public e-services of the Ministry of Industry and Trade of the Russian Federation which is used for the automation of the interdepartmental interaction and other processes related to the public service provision. More than 70 employees and 12 departments of the Ministry are involved into work in the information system providing 9 public services.
Within the framework of the project we realized administration, screening and management of the core system efficiency indicators and ensured the smooth functioning of the system. Our employees consulted the client on technical and legal issues. In order to collect feedback from the system users we initiated website surveying on quality of the public e-services provision by the Ministry of Industry and Trade of the Russian Federation.